Which includes many links about basics and overviews of quality management.
Is the use of standard measurements in a service or industry for comparison to other organizations in order to gain perspective on organizational performance.
In regard to organizational quality and performance, focuses on improving customer satisfaction through continuous and incremental improvements to processes, including by removing unnecessary activities and variations.
Is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement.
Is an internationally recognized standard of quality, and includes guidelines to accomplish the ISO9000 quality standard. Organizations can be optionally audited to earn ISO9000 certification.
Is a process of maximizing customer value while reducing waste. Any activity or process that consumes resources, adds cost or time without creating value becomes the target for elimination.
Is a quality management initiative that takes a very data-driven, methodological approach to eliminating defects with the aim to reach six standard deviations from the desired target of quality. Six standard deviations means 3.4 defects per million.
Is the combination of Lean and Six Sigma to systematically reduce variation and improve process flow.
Is an approach that helps identify and prioritize potential equipment and process failures.
Is a process and management discipline to analyze, re-design, implement, document, monitor, control, and measure both automated and non-automated business.